Vivicon SaaS Service Refund Policy
This Refund Policy outlines the terms and conditions for refund requests related to the Vivicon SaaS service (“Vivicon”). By subscribing to and using Vivicon, you acknowledge and agree to the terms stated in this Refund Policy.
1. Eligibility for Refund
Refunds for Vivicon will be considered solely under the following circumstances:
- The Vivicon service becomes unavailable for an extended period, rendering the service unusable for its intended purpose.
Please note that refunds will not be granted for any reasons other than the one specified above.
2. Refund Amount
If the Vivicon service becomes unavailable for an extended period as outlined in Section 1, subscribers may be eligible for a refund. The maximum refund amount will not exceed the monthly subscription price paid by the subscriber.
3. Refund Request Procedure
To request a refund, please follow these steps:
- Contact our customer support team at refund@vivicon.eu within 15 workdays of experiencing the service unavailability issue.
- Provide your account details, subscription information, and a detailed description of the service unavailability issue.
4. Refund Processing
Once your refund request is received and verified, we will process the refund within [X days/weeks] using the original payment method used for the subscription. Please note that the refund processing time may vary depending on your payment provider.
5. Exclusions
Refunds will not be granted under the following circumstances:
- User-related issues such as internet connectivity problems, device compatibility issues, or user error.
- Scheduled maintenance periods or temporary service interruptions.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team at refund@vivicon.eu.
7. Modifications to the Refund Policy
We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
This Refund Policy was last updated on 2023-08-13.